The board feels blocked
Look for an arrow whose arrowhead has a clear route off the board. If every route is difficult to read, pinch to zoom, drag the enlarged board, or use a clue.
Arrow Puzzle · Support
Help with Arrow Puzzle.
Start with the common topics below, or send us the collection, level, and device details when something is not working.
Common topics
The quickest place to start.
These answers cover the most common gameplay, progress, and purchase questions.
Zoom and navigation
Use two fingers to zoom continuously. While zoomed in, drag the board to inspect another area. Zoom back out when you want the full shape again.
Start a level over
Choose Start over in the play screen to return every arrow to its original position. Your completed-level progress is not removed.
Restore purchases
Open the one-time purchase screen and choose Restore Purchases. Use the same Apple Account that made the original purchase.
Progress and devices
Arrow Puzzle does not use an account. Progress is stored on your device and does not automatically move to another iPhone or iPad.
Billing and refunds
Payments are processed by Apple. For a charge, receipt, or refund request, use Apple’s purchase history and Report a Problem service.
For App Store billing help, visit reportaproblem.apple.com.
Before you send
Four details that help.
A short report with the right context is usually enough for us to investigate.
01
App and system version
Include the Arrow Puzzle version and build number, your iPhone or iPad model, and your iOS or iPadOS version.
02
Collection and level
Tell us whether you were playing Classic, Expert Challenge, or an Art collection, and include the level number or name.
03
What happened
Describe what you tried, what you expected, and what appeared instead. Include the exact message if one was shown.
04
A safe screenshot
A screenshot can help us see the board or purchase state. Remove personal information before sending it.
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